RETURNS & EXCHANGES
If there’s a problem (Incorrect item or damaged item) with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). USED ITEMS CAN'T BE RETURNED. Exchanges must be in the first 7 days with proof of purchase. Items must be in original conditions, include all packaging and cannot be used. No refund of exchanges on electronics, gift cards or special orders. No refunds or exchanges on clearance, sale or special items (including bikes, frames, etc). If customer pays with Paypal, and would like a refund (under return rules) , they are responsible for the fee Paypal removed from Bike Masters for the sale.